Alcius Warranty Statement

Alcius warrants that the air conditioning components supplied to an original purchaser will be free from defects in design, materials and workmanship for the applicable warranty period and applications set out below subject to the terms and conditions stated herein. The warranty is provided by Specialist Wholesalers Pty Ltd, 327 Ferntree Gully Rd, Mount Waverley VIC 3149. ABN: 64 163 280 279 (Alcius), telephone +61 3 8470 7300 or www.alcius.com.au.

Consumer Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits under this Alcius Warranty Statement are in addition to other rights and remedies under a law in relation to the goods (your “Statutory Rights”).  This Warranty Statement gives you additional protection for your Alcius product and identifies a preferred approach for resolving warranty claims.

To claim this Warranty:

This warranty commences on the date the product is purchased until the sooner of the Term or KMs/Hours specified in the table above (the Warranty Period) and is not transferable. All claims under this warranty must be made within the relevant Warranty Period by returning the product to the place of purchase at the purchaser’s expense accompanied by a properly completed warranty claim form available online at www.alcius.com.au together with proof of purchase. Before submitting a warranty claim, the following conditions must also be met by the purchaser:

1. In the event of a compressor failure the entire system must be thoroughly flushed to remove all contaminants.
2. The filter/drier or accumulator and TX valve or orifice tube must be replaced.
3. If the condenser and/or evaporator are of a multi pass parallel flow design they must also be replaced as non-flushable.
4. The system must be charged with the exact weight of correct refrigerant.

Failure to provide the necessary information to Alcius may result in denial of the warranty claim.

Exclusions from this Warranty:

This warranty does not apply to: (a) failure or damage to a product caused by incorrect or faulty fitment of the goods; (b) accidental or intentional damage to the goods; (c) damage or failure of the goods caused by the use of other products, components or equipment not supplied by Alcius; (d) damage, problem or unsatisfactory performance resulting from incorrect application or repair of the goods; (e) damage caused by contamination of the goods by foreign materials; (f) damage caused by the modification of the goods or equipment carried out by anyone other than Alcius. Also excluded from this warranty are parts subject to normal wear and tear.

Alcius’ liability pursuant this warranty for any defect in the goods (subject to any Statutory Rights with respect to major failures) shall be limited to any of the following as determined by Alcius:

  * Repairing or replacing the defective goods; or
  * Providing a credit for the goods or refund of the goods invoiced price.

Except where inconsistent with any Statutory Rights and any specific rights set out in this Alcius Warranty Statement all other warranties and all liability of Alcius for any loss or damage (including any consequential loss or damage) is expressly excluded.

The purchaser acknowledges that the purchaser has a specialised knowledge of the products supplied by Alcius and has ordered appropriate products and not relied on Alcius to advise or assist in the selection of products or their fitment or application.